1. Organization Information

Tell us about your wallet and team

Wallet/Product Name *

Organization/Company Name *

Primary Contact Name *

Role/Title *

Email Address *

Website/Product URL

Headquarters Location * City, Country

Primary African Markets * Which African countries are you targeting or operating in?

2. Product Details

Help us understand your wallet's current state

Current Stage *

Concept/Planning - Still in ideation phase

In Development - Building the product

Beta/Testing - Limited release with users

Live/Production - Publicly available

Scaling - Established product, growing user base

Total Users (Approximate) Enter 0 if not yet launched

Monthly Active Users At least one interaction per month

Wallet Type *

Mobile (iOS/Android)

Web Application

Desktop Application

Hardware Wallet Integration

Key Features/Functionality * What can users do with your wallet? (sending, receiving, Lightning, savings, etc.)

3. Current UX State (Baseline Metrics)

Best estimates are fine if you don't have exact data. These metrics let us measure improvement.

Onboarding Completion Rate (%) % of users who start and finish onboarding

Avg. Onboarding Time (Minutes) Time to complete first-time setup

Seed Phrase Backup Rate (%) % who complete seed phrase backup

First Transaction Success Rate (%) % who complete their first transaction

Day 7 Retention Rate (%) % of users who return after 7 days

Day 30 Retention Rate (%) % of users who return after 30 days

Monthly UX-Related Support Tickets Approximate number of usability-related support requests

Most Common User Issues * What do users struggle with most? What generates the most support tickets?

4. UX Maturity Assessment

Rate your current capabilities (1 = Very Weak, 5 = Very Strong)

User Research Capability * How capable is your team at conducting user research and testing?

1

2

3

4

5

Very WeakVery Strong

Design System Maturity * Do you have consistent, documented design patterns and components?

1

2

3

4

5

No SystemComprehensive

African Market Understanding * How well do you understand African users' needs and contexts?

1

2

3

4

5

Very LimitedDeep Knowledge

Accessibility Implementation * How accessible is your wallet to users with disabilities or low literacy?

1

2

3

4

5

Not ConsideredFully Compliant

Current Design Team Size People working on UX/UI design

User Testing With African Users? *

5. UX Needs & Goals

What are you hoping to achieve through this engagement?

Top 3 UX Challenges * Your biggest user experience problems right now

What UX support do you need most? *

User research and testing with African users

Design patterns and best practices

Onboarding flow optimisation

Seed phrase / backup UX improvement

Mobile-first optimisation

Accessibility improvements

Multi-language support and localisation

Design system development

Team training and capacity building

What would success look like? * Specific outcomes you want to achieve (e.g. increase retention by 30%, reduce support tickets by 50%)

Desired Timeline *

6. Resources & Commitment

Understanding your capacity helps us plan the engagement effectively

Team Availability * Hours your team can commit weekly

User Access for Testing *

Yes, we can facilitate user testing

Limited access (need help recruiting)

No current users / need full recruitment support

Implementation Capacity *

Anonymized Data Sharing *

Yes, we can share anonymized data

Limited sharing with privacy safeguards

No, data must remain private

Case Study Participation * Would you be willing to be featured showing the impact of our work?

Yes, open to being featured publicly

Maybe, depending on results and anonymisation options

No, we prefer to remain private

7. Additional Information

How did you hear about Bitcoin UX Africa?

Anything else we should know? Additional context, challenges, or questions

Bitcoin Wallet UX Support

What We Do

Start With an Assessment